QVC customer service in the returns department has gone downhill!

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Thirty minutes later I get a call back from the representative I spoke to last night. I enjoyed shopping on QVC and to discover how unconcerned they are with various issues makes me wonder, what type of business was I dealing with. This 6th payment will be deleted. And you can click here if you want to compare all the contact information we've gathered for QVC. I experienced rude and unhelpful customer service staff. I have yet to receive a call back from your corp.

546 QVC Consumer Reviews and Complaints

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Financial Services Payroll Service. Galarza Income Tax 1. When she came back on the phone and proceeded to tell me that the company turned my account over to collections. Who do I contact to get this taken care of? Well nobody contacted me and I reopened an account and continued shopping with QVC, Paying my bill over required min payment and many times paying off every month.

I said yes I will pay that off. The following week I went on my account to order a few things and could not order.

I called QVC to see what was wrong and was informed that I can no longer be a customer ever again. I asked why and they explained due to my account being over the limit back I said, "You're kidding?

For more information about reviews on ConsumerAffairs. This purchase was one of the worst I have ever made. My wife had been wanting a Sleep Number bed for a while, and QVC had a special at Labor Day; thought would make nice 60th birthday gift for middle of July birthday. Order place 1st of June, not received until 3 weeks later, box with base received opened and missing parts. All boxes labeled 1 of 5, but only 4 boxes received. Turns out only 4 shipped. Called to report problem, was told would receive call back from supervisor.

Called back on Saturday next day was lied to and told that NO supervisors worked on weekends. Posted bad review on QVC Twitter page - got response back in hour. Initially told that replacement base would take 2 weeks to receive, but manager escalated.

Had to wait for replacement parts from manufacturer. We are NOT heavy. The Sleep Number mattress was not any better. We have an older Sleep Number set that is in guest room that is 15 years old that has better foam. No corner braces provided for mattress, and side foam pieces were thin and did not provide support.

After several nights of use, mattress showed lean to one side. Had to keep mattress chambers inflated to higher numbers for ANY comfort. Used AMEX, so was completely protected from shipping. Buy a bed elsewhere that provides "white glove" service that will deliver and assemble. We had to disassemble the entire base and attempt to repackage. Apparently if you have the same name as someone who has had issues with QVC or your parents closed their account, QVC will not let you have an account, no matter that you are approved for one of their Q Cards.

And then they wonder why their business is dropping. This type of company has no place in the free market place. I have been an active customer for 20 years. They tell you that you have 30 days to return an item. Then they close your account without warning or notice on account of excessive returns. If they are going to punish consumers for returning items then they should have a zero return policy or at least warn consumers that they can only return a certain amount of items. They take various payments from my bank account but have cancelled my accounts claiming loss of business?

Whatever that means, maybe because I returned things as they say you can do if dissatisfied. I have no idea what they are taking payments for as I can't log in to see. I have been a customer for years and this is how they treat me.

It said perishable and keep right side up but of course they put it upside down and it was a mess. The representative was nice but next thing I know is I don't have an account anymore, so when they say you can return things, beware. I am happy with the kindness the reps show towards the customer and I am very pleased with the deals they offer with the easy payments.

Also, the products that QVC offers are outstanding. A week after the warranty expired, screen went black. Looked it up on YouTube, lots of people had this same problem with this T. Has anyone experienced this from this T.

If I could give less than one star, I would. Seeing as I was going to be out of town, I made arrangements to have someone at my house on Friday to accept my order for me ensuring it would not be left on the porch.

Nothing comes Friday and I receive no refund for faster shipping. I try calling QVC but get left on hold. Monday while I am still out of town the product is supposedly delivered. Left at my doorstep at When I finally return home late Monday evening, there is no computer, no delivery notice, nothing. Tuesday, June 12th, I call QVC and tell them that I never received the package and explained to the man I talked to that I was out of town and that I had informed everyone I spoke to prior to him of that, to which he replies "I am so sorry to hear of this confusion.

I can issue you a refund right now. It should post back to your debit card within business days". I thank him and we hang up. The following morning, someone from QVC's finance department leaves me a short voicemail with no call back number and she says "we are sorry to inform you, but we are not refunding you. I call and speak with yet another person who says "I apologize, I will get this pushed through and process your refund.

On Friday, I post a review to QVC's page about the poor customer service and I immediately get a phone call suggesting my account has been hacked due to the review that was left to which I explain, "no ma'am, I left the review.

They also restricted us from being able to open our own investigation on this shipment. This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank.

On June 10th I called and ordered this special deal. I called in the order because I moved to Denver, CO and wanted to make sure the address was correct. I reviewed my address 3 times. Apparently the Dyson was shipped to my Denver street address, but to St. Petersburg FL city and state!!! She said I would have to reorder the item and call back on the 15th to "cancel" the original order. She said they could not cancel it until after the delivery date.

Then they would cancel as a "item not received". I did not want 2 charges on my account. She said that was the only thing they could do. She said she would have her supervisor call me right back. I told him, no I won't get it because the address is wrong. He said, "Oh no problem, I'll order a new one and credit your account for the original order. Thirty minutes later I get a call back from the representative I spoke to last night.

She says she can order me a new Dyson and cancel the original order. I would get the new Dyson by the 22nd. I tell her about the call from the guy 30 minutes earlier. And she has no idea who I spoke to. So I say fine, I really want this deal, but I do not want to find 2 charges on my account.

She promises me I won't. However they only have the iron left, fine it's a color, I'll deal with it. I just want my Dyson. THEN she tells me there are no more docking stations!

That was part of the deal that I ordered. The way this was handled from the beginning is so unacceptable and so unprofessional. And after all that, I don't get my Dyson. That would be correct. I also shop with Amazon, where I have zero returns and Overstock, where I also have zero returns. Hmmm what's wrong with this picture. QVC only recently allows you to return for the same item different size etc.. That being said the items QVC sells in my opinion is marginal and does not do what they claim it does.

They remind you regularly if you watch their show, don't worry you have 30 days to love it or return it, they don't say anything about how many times you can do this. Many items I received are not as represented, sizes are way off or quality is just not there.

That is not my fault. Poor quality garments are things I return often. A Lisa Rinna item wrinkled and terrible material, you bet it's going back. Unfortunately you can feel or see the quality of the items prior to purchasing. It's sad that I've had to take time and the expense out of my day to return poor quality items. I was a customer for over 20 years, quality has gone downhill.

The sleeves have gotten so long that the last sweater I bought I folded it back and it came up to my elbow! Who wears these sweaters with arms like that. QVC could change the options on the return slip. I learned from experience not to ask for an exchange, so get it right off the slip.

I believe they are reading the bar code on the return package, not what's on the return slip. I usually save packing slips and boxes until I'm sure I'm keeping the product. The only time I didn't and returned something I went to my order status and got order number, item number, etc. It worked out just fine.

Does your husband allow you to go into his account online? Get the info from there if this happens again. Also, those are the weirdest return slips I've ever seen. If they want you to tear it off at the perforation, why glue labels and other such information on the reverse side.

Just to make it more difficult. I dread dealing with these slips for lack of a better word. They finally got some nicer bags. Now when it says use adhesive strip attached, to seal package, it's actually There!!!! I actually had customer service send me in the snail mail the proper return label so that there wouldn't be any problems.

It's becoming more obvious that there isn't much effort being put out in the returns department. I suppose asking for a merchandise credit is too much to ask. That is too bad for QVC because when you ask for a merchandise credit, QVC gets all that money back in the form of other purchases. But not when it just gets put back on the original credit card. Overall, I think their returns dept has been pretty good.

Awhile back they did the same thing as what OP mentioned-put the return back on my credit card- but after that, I made sure to circle the one I wanted and have always gotten the credit. I doubt they look at any included literature besides the return document which has tiny writing anyway which is weird but I doubt they even saw or read your note- they don't have time to process returns and look at every scrap of paper, they are trained to simply look for the return document.

But they DO need to start reading that more closely because I really shouldn't have to check then circle the box I want! Browse our new arrivals. Privacy Statement General Terms of Use. QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein.

Returning an Item